APEX CONNECT TECHNOLOGIES Sdn. Bhd. (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you use our website, services, or interact with us in any other way. We comply with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia and other applicable privacy laws to ensure your personal data is handled responsibly.
1. Definitions
- Personal Data: Any information relating to a living person who can be identified directly or indirectly from that information, including but not limited to your name, contact details, identification number, and online activity data.
- Sensitive Personal Data: Personal data relating to your race, religion, health, criminal record, biometric data, or other categories of data specified under the PDPA that require additional protection.
- You/Your: Refers to visitors of our website, users of our services, and any other individuals who provide personal data to us.
2. Personal Data We Collect
We may collect the following types of personal data from you, depending on your interaction with us:
2.1 Information You Provide Voluntarily
- Contact information: Name, email address, phone number, postal address, and WhatsApp number.
- Business information: Company name, job title, and business-related details (if you interact with us for business purposes).
- Account information: Username, password, and other credentials when you register for an account on our platform.
- Other information: Any other personal data you choose to provide, such as feedback, inquiry details, or information provided through forms on our website.
2.2 Information Collected Automatically
- Technical information: IP address, browser type and version, operating system, device information, and details of your access to our website (e.g., pages visited, time spent, and navigation patterns).
- Cookie data: We use cookies and similar tracking technologies to collect information about your usage of our website. For more details, please refer to our Cookie Policy section below.
2.3 Information from Third Parties
We may collect personal data about you from trusted third parties, such as business partners, service providers, or public sources, but only where such collection is permitted by law and the third party has the right to disclose your data to us.
3. Purposes of Collecting and Using Your Personal Data
We collect and use your personal data for the following legitimate purposes, which are necessary for the performance of our services or to fulfill our business obligations:
- To provide and maintain our services, including delivering digital solutions, software development, and other technical services you request.
- To communicate with you, such as responding to your inquiries, providing updates on our services, and sending important notices (e.g., service changes or policy updates).
- To manage your account (if applicable), including processing registrations, authenticating users, and ensuring the security of your account.
- To improve our website and services, such as analyzing user behavior, identifying areas for enhancement, and optimizing the user experience.
- To conduct marketing activities, such as sending promotional materials, newsletters, or information about our products and services (only with your consent, where required by law).
- To comply with legal and regulatory obligations, such as tax requirements, audit obligations, and responding to lawful requests from government authorities.
- To protect our rights and interests, such as preventing fraud, resolving disputes, and enforcing our terms and conditions.
4. Disclosure of Your Personal Data
We will not disclose your personal data to third parties except in the following circumstances:
- With your explicit consent: We will disclose your personal data to third parties only if you have given us clear and voluntary consent to do so.
- To our service providers: We may share your personal data with trusted service providers who assist us in delivering our services (e.g., cloud computing providers, payment processors, IT support services). These service providers are obligated to protect your personal data and may only use it for the purposes specified by us.
- For business transactions: If we are involved in a merger, acquisition, sale of assets, or other business transaction, your personal data may be transferred to the relevant third party as part of the transaction, provided that the third party agrees to comply with this Privacy Policy and applicable privacy laws.
- To comply with legal obligations: We may disclose your personal data if required by law, court order, or regulatory authority, or to protect public safety and security.
- To protect our rights: We may disclose your personal data to enforce our terms and conditions, resolve disputes, or protect our business, employees, customers, or the public from harm.
5. Protection of Your Personal Data
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Secure storage systems, including encryption of sensitive personal data.
- Access controls to ensure only authorized personnel can access your personal data.
- Regular security audits and assessments to identify and address potential vulnerabilities.
- Training for our employees on data protection practices and compliance with the PDPA.
While we take reasonable steps to protect your personal data, no security system is completely foolproof. You acknowledge that the transmission of data over the internet is inherently insecure, and we cannot guarantee the absolute security of your personal data.
6. Retention of Your Personal Data
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your personal data is no longer needed, we will securely destroy or anonymize it in accordance with applicable laws and regulations.
7. Your Rights Under the PDPA
Under the PDPA, you have the following rights regarding your personal data:
- Right to access: You may request access to your personal data that we hold, including information about how we collect, use, and disclose your data.
- Right to correction: You may request to correct or update your personal data if it is inaccurate, incomplete, or outdated.
- Right to erasure: In certain circumstances, you may request the erasure of your personal data (also known as the “right to be forgotten”).
- Right to withdraw consent: If you have given us consent to collect or use your personal data, you may withdraw that consent at any time, subject to legal or contractual restrictions.
- Right to data portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format, or to have it transmitted to another data controller (where technically feasible).
- Right to object: You may object to the processing of your personal data for direct marketing purposes or other non-legitimate purposes.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We may require you to provide proof of identity to verify your request and ensure the security of your personal data. We will respond to your request within the time frame specified by the PDPA.
8. Cookie Policy
Our website uses cookies to enhance your browsing experience, analyze user behavior, and improve our services. Cookies are small text files that are stored on your device when you visit a website. We use the following types of cookies:
- Necessary cookies: These cookies are essential for the operation of our website and enable you to use our services. They cannot be disabled.
- Analytics cookies: These cookies help us analyze how users interact with our website, such as which pages are visited most frequently and how users navigate the site. This information is used to improve our website and services.
- Marketing cookies: These cookies are used to deliver personalized promotional content to you based on your interests and browsing history.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more information on how to manage cookies, please refer to your browser’s help documentation.
9. Links to Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13 without the consent of a parent or guardian, we will take immediate steps to delete that data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal data.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:
APEX CONNECT TECHNOLOGIES Sdn. Bhd.
Address: Kuala Lumpur, Malaysia
Phone / WhatsApp: +60 12-345 6789
Email: [email protected]